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LHR-AMS in Y-class. We were very happy with the Air France LAX-LHR service in business class. Elegant seating, dining and superb wines made this flight the best. KLM LHR-AMS service was the opposite. The so called cheerful cabin crew performed an unprofessional job. Except for the purser all other members of the crew looking badly groomed. We noticed a world of difference between KLM and Air France.