How Orbitz Price AssuranceSM works
Once you book a flight on Orbitz, we start tracking to see if another customer subsequently books the same flight on Orbitz at a lower price.
If that happens, we'll issue a refund for the difference, between $5 and $250 per traveler. We'll continue tracking until the day you fly. So each time the price drops and another customer subsequently books your same itinerary for a lower fare, your refund amount will increase.
Expect to receive your refund check approximately 30 days after your trip is complete. We'll mail it to the billing address for the credit card used to make the booking. You'll have 90 days from the date the check is issued to cash it.
Full terms and conditions
Orbitz Price AssuranceSM is available to any customer who makes a qualifying airfare booking through the Orbitz.com Web site. Qualifying booking must occur on Orbitz.com on/after June 6, 2008.
Orbitz Price Assurance applies only to airline tickets booked on Orbitz.com, and only for tickets booked using a valid credit card with a United States billing address.
Orbitz Price Assurance applies only to the total airfare (base plus taxes plus government fees plus airline imposed fuel and other surcharges) and does not apply to differences based on service, booking, processing, shipping, paper-ticket and other fees and other charges not collected on the airline ticket.
If Orbitz finds, after you have booked your flight, that another Orbitz customer subsequently books the same flight(s), meaning the same dates/times of travel, on the same airline, with the same flight numbers, for the same passenger type, itinerary, cabin, and subject to the same fare refundability, or other restrictions, that is at least $5 lower than the airfare you booked on Orbitz.com, Orbitz will refund you the difference up to a maximum of $250.00 per ticket.
The confirmed airfare and itinerary you booked on Orbitz.com will be compared to the same itineraries subsequently booked on Orbitz.com for drops in fare up until the day you fly. Fares are compared with like fare restrictions, so for example, if an unrestricted airfare is booked on Orbitz.com, it will not qualify for the Orbitz Price Assurance if compared to a restricted airfare found on the Orbitz Web site.
Orbitz Price Assurance does not apply to lower airfares that are available on other Web sites, flights you cancel or change, to itineraries booked prior to yours, or to refundable tickets that you choose to refund.
If your qualifying flight booked on Orbitz.com is for a refundable ticket and you later refund the ticket, prior to completing all travel, any refund you may be eligible to receive in connection with Orbitz Price Assurance will become void and invalid. If your qualifying flight is canceled or changed by you after booking, your claim or any potential refund will not be valid or issued.
If the airline refunds your flight Orbitz Price Assurance will not apply.
Orbitz Price Assurance does not apply to airfare rates that are not available to the general public. Rates not available to the general public include, but are not limited to, corporate discount airfares, private fares, government fares, military fares, meeting fares, wholesaler fares or consolidator fares (excluding webfares).
Fare decreases resulting from changes to an air carrier's fare filing policies or practices will not be eligible for Orbitz Price Assurance.
Orbitz Price Assurance is for individual flights booked on Orbitz.com and does not apply to package fares, such as airfares sold as part of a travel package.
Orbitz Price Assurance does not apply to total airfares booked on Orbitz.com that have been reduced as a result of promotional discounts, such as dollars off coupons, loyalty program discounts or fly free offers.
Orbitz reserves the right, in its sole discretion, to deny any claims that are suspected or deemed fraudulent.
Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for airfares booked on any air carrier which files for or becomes the subject of any bankruptcy proceeding, or becomes part of, or subject to a merger, acquisition, or other change in entity status.
Orbitz Price Assurance will not apply in the event of natural catastrophes, acts of terrorism, third party errors, technical failures, software or system malfunctions, governmental acts, transportation stoppages or slowdowns, or other events beyond its control.
Orbitz reserves the right, in its sole discretion, to modify, suspend, or terminate Orbitz Price Assurance for any reason at any time.
Refund Processing
Following qualification for a refund, the Orbitz Customer Service Team will notify you via e-mail.
Upon verification that another Orbitz customer has subsequently booked your same flight on Orbitz.com for a lower airfare, Orbitz will send you an e-mail notice to the e-mail address listed under "my account" on the Orbitz.com site, which will include the amount of the refund you may receive.
One refund will be issued per each qualifying reservation. You will continue to receive e-mail notices from Orbitz up until the day you take your qualifying flight, if the fare for your flight continues to drop and another Orbitz customer subsequently books at the lower fare.
You can expect to receive your check refund in the mail, at the billing address listed under "my account", within 3-4 weeks after you complete all of the flights in a qualifying itinerary.
The refund will only be issued to the Orbitz member account under which the qualifying airfare booking was made, and the refund will be sent to the corresponding billing address on file.
The check refund is the sole and exclusive compensation that will be provided to you for Orbitz Price Assurance.
All check refunds issued pursuant to Orbitz Price Assurance must be cashed within 90 days of the issuance date on the check; after 91 days the issued check is expired and void.
Void where prohibited by law. Orbitz reserves the right to modify or cancel Orbitz Price Assurance at any time without prior notice. Any modification will be effective upon posting of modified Orbitz Price Assurance Terms and Conditions on the Orbitz.com web site. Any cancellation will be effective upon removal of references to the Orbitz Price Assurance Program and the Orbitz Price Assurance Terms and Conditions from the Orbitz.com web site. If the Orbitz Price Assurance Program is canceled for any reason, the refund issued will continue to be valid until the expiration date on the refund check.
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